Appointments

We recommend booking your treatments well in advance, particularly for weekend appointments. You will receive a reminder email and phone call prior to your service as confirmation.

Please be aware that during weekends and peak times, treatments for groups and non-hotel guests may be limited.

Arrival Time

We recommend arriving at least 15 minutes before your treatment begins to enjoy Shibui’s facilities. Please note that treatments must end on time, regardless of their start time. If you arrive late, we will not be able to complete the full service, and treatment fees cannot be prorated. Non-hotel guests may enjoy the spa and pool facilities for a maximum of one hour.

Cancellation Policy

If you need to cancel or reschedule, please notify us at least twenty-four hours before your appointment to avoid being charged for the service in full.

To cancel please call the Spa directly at 646.203.0045.

Gratuity

For your convenience, a 20% gratuity will be automatically added to each service.

Child Supervision

For their safety, and for the consideration of other guests, children under the age of 16 must remain accompanied by an adult while in the spa, locker room, and pool areas. As an additional precaution, no children under the age of 16 are permitted in the fitness studio.

Daily Pool Family Hours 7am-10am, (Children ages 4+ welcome)

Health Considerations

When making an appointment, please let us know if you are pregnant or have any health concerns, such as high blood pressure, heart conditions, or allergies. We will tailor your treatment accordingly.

Mobile Phones

As a courtesy to other guests, please turn off your cell phones or other electronic mobile devices prior to your arrival.

Spa Attire

As part of the Shibui experience you will be provided with a Japanese robe and spa slippers, located inside your locker. We recommend that you bring a swimsuit for use of the pool, however, should you have forgotten yours, swimsuits are available for purchase. We recommend removing all undergarments prior to body treatments and massages or undressing to your comfort level.

Gift Certificates

Gift certificates to Shibui Spa can be purchased online, or in person for a specific spa treatment or in any dollar denomination.